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Getting Started with Voila

Introduction to Welcome to Voila, your all-in-one solution for courier label creation, tracking, and shipping automation. This guide will walk you through the essential steps to set up your API account, install couriers, and create smart shipping rules. Voi...

Advanced Mode

Getting Started with Voila

Introduction to Welcome to Voila, your all-in-one solution for courier label creation, tracking, and shipping automation. This guide will walk you through the essential steps to set up your API account, install couriers, and create smart shipping rules. Voi...

FedEx Electronic Trade Documents Upload

Knowledge Base

Overview Simplify your international shipping by electronically submitting customs documents after creating your shipping label. With FedEx Electronic Trade Documents, you can streamline customs processing and avoid manual paperwork. Key Benefits ✅  Avoid C...

Shipment Tracking Dashboard on Voila

Knowledge Base

Overview  Integrating your operational systems with a shipping API service can provide you with easy access to real-time shipment tracking information. Voila can help you retrieve this information effortlessly. With a dedicated function, Voila lets you monito...

Integrating Your Voila Account on Mintsoft

Knowledge Base

Overview This document provides step-by-step instructions for integrating your shipping account with Mintsoft. Configuring a Courier Integration on Follow these steps after logging into your Mintsoft account: Expand the "Connect" Menu: From the lef...

Print More on 6x4: API Quick Guide

Knowledge Base

Overview This document outlines how to enhance the printing of information on 6x4 thermal paper using API customisation. This is achieved by adjusting keys such as "label_size" and "generate_packing_slip" to include order details, item specifics, and quantiti...

Requesting Low-Volume Royal Mail Tracking

Knowledge Base

Overview  If you ship between 25,000 and 300,000 items annually and wish to utilise Royal Mail's parcel tracking application, follow these steps to request Low Volume Royal Mail Tracking: Contact Your Account Manager Initiate the process by contacting y...

API Accounts

API Accounts

Overview Upon completing your registration with Voila services, your initial step involves establishing an API user account. The central objective of the API Accounts page is to oversee the administration, modification, and removal of API accounts, facilitati...

API Account
API Group
API

API Documentation

API Documentation

Getting Started Documentation with Welcome to the comprehensive documentation guide for setting up and utilising our API's GET and POST methods. This page is your gateway to understanding the intricacies of integrating and interacting with our API to retriev...

Creating Labels in Playground

Playground

Overview The Playground serves as a simulation platform for label requests, aiding in understanding label creation logic and sending requests to Voila. It also accommodates other courier label submissions and real API credential usage (which can incur charges...

How Tracking API Works

Tracking API

Overview The Tracking API conveniently monitors your shipments shipped through our partnered couriers at 6-hour intervals. It eliminates the need to navigate through intricate status updates that differ across various couriers. Voila simplifies these diverse ...

Dashboard

Dashboard

Overview Voila Dashboard is a centralised hub for your system's activities. It provides a comprehensive view of the shipment processes, supported by informative charts and graphs that offer a snapshot of your shipment reports. This documentation will elucida...

Shipments

Shipments

Overview The Shipments page provides a centralised view of your shipment data, offering crucial details like courier service, request date, and reference. You can delve deeper into API request records and parcel tracking information, with options to cancel sh...

Courier Directory

Courier Directory

Overview Within Voila, we incorporate frequently used service presets for each courier. Our system continually updates these presets to ensure that our customers can readily access the latest and most popular services. We refer to these as "System Presets" wi...

How to Add a Courier Service

Courier Directory

Overview Our courier integrations support a wide range of delivery services, including Proof of Delivery (POD), Saturday delivery, and next-day delivery. Voila provides predefined service presets for each courier to simplify the setup process, ensuring you al...

Smart Shipping

Smart Shipping

Streamline Your Shipping with 's Smart Shipping Voila's Smart Shipping lets you define rules for automatically selecting the best delivery service for each order. Set criteria like package size, weight, value, and destination, and Voila does the rest! This gu...

Email Settings

Notifications

Overview This documentation provides a comprehensive guide to configuring email settings in your Voila account, explicitly focusing on integration with MailGun. You will learn how to access the Email Settings section, create a new account, fill in account det...

Email Templates

Notifications

Overview We take immense pride in a standout feature – the Email Template Creation capability. This feature empowers you to craft a limitless array of personalised and pre-designed templates, which are invaluable for sending notifications to your customers re...

History

Notifications

Overview Welcome to the "Customer Notifications History" page, your central hub for tracking the status of notifications (emails) sent to customers. Here, you can view a comprehensive list of notifications, including sent, failed, cancelled, and pending messa...

Notifications

Notifications

Overview In this document, we present a powerful feature enabling you to send notifications triggered by specific events. With this functionality, you can effortlessly inform your customers about shipment milestones such as booking, dispatch, and delivery. It...