Voila Shipping Documentation – Fast & Reliable Shipping Solutions Worldwide Skip to main content

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Introduction

Welcome to Voila, your all-in-one solution for courier label creation, tracking, and shipping automation. This guide will walk you through the essential steps to set up your API account, install couriers, and create smart shipping rules.

Voila acts as a translator between your business and courier services, simplifying complex API requests and standardising responses across different courier platforms. With Voila, you can:

✅   Easily integrate new couriers—no IT setup required
✅   Optimise costs and delivery speeds using smart rules
✅   Securely manage API authentication without exposing sensitive credentials

Step 1: Setting Up Your API Account

Your API account is the foundation of your Voila setup. It enables you to:

  • Install and manage courier integrations
  • Create shipping labels and track parcels
  • Assign multiple API accounts to different locations for better organisation

How to Set Up Your API Account

  1. Log in to Voila and navigate to the API Account section.
  2. Create a new API Group or assign it to an existing group, especially for businesses with multiple locations.
  3. Create a new API account and assign it a relevant name (e.g., "Main Warehouse").
  4. Generate an API token—this will be used to authenticate your requests securely.

🔶  For more details, refer to our API Account Setup Guide.

Step 2: Registering Your First Courier

Each API account can independently install couriers, ensuring flexibility in managing multiple carriers.

How to Register a Courier

  1. Go to the Couriers section in your Voila dashboard.
  2. Select a courier from the available list (e.g., DPD, Yodel, Evri).
  3. Enter the required authentication details (each courier has different requirements).
  4. Assign a friendly name to the courier (e.g., "Manchester DPD Account").
  5. Click "Save" to complete the setup.

Once added, your courier is ready to process shipments!

🔶  Need help? Visit our Courier Setup Guide for step-by-step instructions.

Step 3: Creating Smart Shipping Rules

Smart Shipping allows you to automate courier selection based on predefined conditions such as weight, location, and price.

How to Create a Smart Shipping Rule

  1. Go to "Smart Shipping" in Voila.
  2. Create a new rule group (e.g., "Express" or "Standard").
  3. Add a new rule within the group:
    • Set a priority (lower numbers run first).
    • Define supported countries (e.g., UK).
    • Exclude specific postcodes (e.g., Northern Ireland).
    • Set a maximum parcel weight and dimensions.
    • Choose a courier and backup failover service.
    • Enable return labels if required.
  4. Save your rule and start automating shipments!

🔶 Explore our Smart Shipping Guide for advanced rule configurations.

Step 4: Managing Shipments & Actions

Once couriers are set up, you can view and manage shipments effortlessly.

How to View Shipments

  1. Click "View Shipments" to see all shipment requests.
  2. Filter shipments by date, courier, or status.
  3. Check shipment details including tracking information and costs.

Available Actions

  • Cancel Shipment – Void a shipment if it's no longer needed.
  • Download Label – Retrieve shipping labels for printing.
  • Parcel Info – View package dimensions, weight, and service details.
  • Print Packing Slip – Generate and print packing lists for orders.
  • Print Commercial Invoice – Create invoices for international shipments.

🔶  For more details, refer to our Shipment Documentation.

Next Steps & Support

🔶 Need help? Explore more of our documentation, video walkthroughs or contact support.
🔶 Looking for more features? Check out our Smart Shipping Guide.

With Voila, you’re now set up for seamless, efficient shipping.  🚚

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