# History

### <span style="color: rgb(245, 89, 64);">**Overview**</span>

Welcome to the "Customer Notifications History" page, your central hub for tracking the status of notifications (emails) sent to customers. Here, you can view a comprehensive list of notifications, including sent, failed, cancelled, and pending messages, and take action accordingly. Explore options to check the details of past communications and cancel pending notifications.

This guide will help you make the most of these features and understand the intricacies of Notification details within Voila.

### <span style="color: rgb(245, 89, 64);">**Accessing the Notification History Page**</span>

To navigate this page, click the "Notifications" button in the left-hand menu. Once on the Notifications page, locate and click the "History" tab in the top-right corner, as indicated in the GIF below.

[<video controls="controls" height="496" src="https://shipping-documentation.despatchcloud.app/attachments/232?open=true" style="width: 882px; height: 496px;" width="882"></video>](https://documentation.despatchcloud.com/uploads/images/webp/Shipping/Shipping_NH_01-02.webp)

<p class="callout info">**Click to Play or Pause the Video**</p>

### <span style="color: rgb(245, 89, 64);">**Notification Details**</span>

<span data-preserver-spaces="true">Here's a concise description of the critical elements on this page:</span>

- **<span data-preserver-spaces="true">ID</span>**<span data-preserver-spaces="true">: The Notification Job ID increments with each new notification creation.</span>
- **<span data-preserver-spaces="true">Name</span>**<span data-preserver-spaces="true">: The "Notification Name" assigned to the notification you created on the Notification page.</span>
- **<span data-preserver-spaces="true">Execution Time</span>**<span data-preserver-spaces="true">: This represents the scheduled time for email delivery or when an email is cancelled or fails, allowing you to specify a delay after the triggered status.</span>
- **<span data-preserver-spaces="true">Recipient</span>**<span data-preserver-spaces="true">: Displays the recipient's email address.</span>
- **<span data-preserver-spaces="true">Mail Account</span>**<span data-preserver-spaces="true">: Indicates the selected mail account associated with the notification.</span>
- **<span data-preserver-spaces="true">Status</span>**<span data-preserver-spaces="true">: Reflects the current status of the notification:</span>
    - **<span data-preserver-spaces="true">Pending</span>**<span data-preserver-spaces="true">: Signifies that the notification is awaiting its scheduled send time, as specified in the delay settings.</span>
    - **<span data-preserver-spaces="true">Completed</span>**<span data-preserver-spaces="true">: Indicates that the notification was successfully sent.</span>
    - **<span data-preserver-spaces="true">Cancelled</span>**<span data-preserver-spaces="true">: Denotes a notification that was cancelled before sending.</span>
    - **<span data-preserver-spaces="true">Failed</span>**<span data-preserver-spaces="true">: Marks a notification that failed to send for any reason.</span>
- **<span data-preserver-spaces="true">Log</span>**<span data-preserver-spaces="true">: Clicking on the icon in the "Log" column allows you to access the logs associated with the specific notification, redirecting you to the "[**API Request Logs**](https://shipping-documentation.despatchcloud.app/books/api-request-records-apB/page/api-request-logs)" page.</span>
- **<span data-preserver-spaces="true">Preview</span>**<span data-preserver-spaces="true">: Clicking the preview icon enables you to view the rendered email as the recipient will receive it.</span>
- **<span data-preserver-spaces="true">Cancel</span>**<span data-preserver-spaces="true">: If the notification is pending, you can cancel it by clicking on the related bin icon.</span>
- **<span data-preserver-spaces="true">Filters</span>**<span data-preserver-spaces="true">: Use the filters at the top of the page to refine your results based on specific criteria. These filters mirror the functionality of the filters found in the Notification tab.</span>