# Requesting Low-Volume Royal Mail Tracking

## <span style="color: rgb(245, 89, 64);">**Overview** </span>

<span data-preserver-spaces="true">If you ship between 25,000 and 300,000 items annually and wish to utilise Royal Mail's parcel tracking application, follow these steps to request Low Volume Royal Mail Tracking:</span>

- **<span data-preserver-spaces="true">Contact Your Account Manager</span>**
    - <span data-preserver-spaces="true">Initiate the process by contacting your designated account manager. Inform them of your interest in low-volume Royal Mail Tracking. Your account manager will facilitate the connection with Royal Mail API support.</span>
- **<span data-preserver-spaces="true">Connect with Royal Mail API Support</span>**
    - <span data-preserver-spaces="true">Your account manager will put you in contact with Royal Mail API support. This team will guide you through the steps to enable low-volume royal mail tracking for your shipments.</span>
- **<span data-preserver-spaces="true">Register for an App</span>**
    - <span data-preserver-spaces="true">Following instructions from Royal Mail API support, register for an application on the Royal Mail Developer Portal at https://developer.royalmail.net/. This registration is crucial for</span><span data-preserver-spaces="true"> obtaining the required credentials for tracking.</span>
- **<span data-preserver-spaces="true">Create an Application</span>**
    - <span data-preserver-spaces="true">Once registered, create a new application on the Royal Mail Developer Portal. This process will generate a unique client key and secret for your application.</span>
- **<span data-preserver-spaces="true">Obtain Client Key and Client Secret</span>**
    - <span data-preserver-spaces="true">After creating the application, note the provided client key and secret. These credentials will be used during the authentication process for both Royal Mail and Click and Drop APIs.</span>
- **<span data-preserver-spaces="true">Configure Authentication</span>**
    - <span data-preserver-spaces="true">Enter the client key and client secret in the authentication section of your Royal Mail or Click and Drop API settings. This configuration is essential to enable tracking functionality for your shipments.</span>

<p class="callout info">**<span data-preserver-spaces="true">Limitations of Low-Volume Tracking: </span>**<span data-preserver-spaces="true">Remember that Low-Volume Royal Mail Tracking has limitations. It allows only two daily tracking events spaced 12 hours apart. Be mindful of this restriction when planning and managing your tracking activities.</span></p>

<span data-preserver-spaces="true">Following these step-by-step instructions, you'll successfully request and set up low-volume Royal Mail Tracking for your shipping operations. </span><span data-preserver-spaces="true">Contact Royal Mail API support for further assistance if you encounter any challenges.</span>